Uber rolls out ChatGPT Work to all 30,000 employees

Uber and OpenAI are expanding their partnership: the ride-share giant’s entire global workforce, roughly 30,000 people, will now use ChatGPT Work, the companies announced Thursday. The enterprise AI agent, which OpenAI introduced in July for corporate teams to deploy across their workflows, started inside Uber as a pilot with just 1,000 employees earlier this year before the company scaled it companywide.

That earlier pilot touched workers across departments including finance, operations and product — about 80% of them non-engineers, according to Sumanth Sukumar, Uber’s VP of engineering. “They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” he said.

Uber hasn’t settled on exactly how employees will use the tool going forward, saying only that it wants to make the technology broadly available while letting teams experiment on their own. As an earlier experiment, Uber embedded 30 AI engineers directly inside teams for a two-week sprint, tasking each team with automating a piece of its own workflow — a format Sukumar said showed how much is possible when deep technical skill meets equally deep knowledge of a specific job. Uber declined to say what the expanded rollout will cost, saying instead it plans to track how staff put the tool to use, the workflows that emerge, and whatever boosts productivity — then apply those lessons to how it deploys AI more broadly. OpenAI, for its part, worked closely with Uber on the integration.

Why it matters

Uber turning its entire workforce into ChatGPT Work users is one of the largest enterprise AI deployments disclosed so far, and it doubles as leverage for OpenAI, which is racing to build out its business arm as competition with Anthropic for corporate AI customers intensifies.